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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Geoff Walsh (DHL Express UAE Country Manager) and Ziad Ziadeh (Customer Service Manager) wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Geoff and Ziad would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just let Geoff and Ziad know what you think. Please include your telephone number if you would like us to call you back!

Geoff Walsh
DHL Express UAE Country Manager

“Being the international specialists we understand the value and importance of your shipments and therefore we can assure you that your business can rely on us and that your shipments are in safe hands with DHL Express.”

Email Geoff

Ziad Ziadeh
Customer Service Manager

“At DHL Express we strive to get things right the first time, therefore we would like to hear about your experience with us. We really appreciate your feedback and find it a great way to constantly enhance our services and live up to the “Excellence. Simply delivered” we promise”

Email Ziad Ziadeh
Geoff and Ziad will ensure that your complaints are dealt with immediately and you’ll receive a response within 2 hours during business days (0800 to 1730, Sunday to Thursday).
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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