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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Geoff Walsh (DHL Express UAE Country Manager) and Tarek Ziadeh (Customer Service Manager) wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Geoff and Tarek would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just let Geoff and Tarek know what you think. Please include your telephone number if you would like us to call you back!

Geoff Walsh
DHL Express UAE Country Manager

“Being the international specialists we understand the value and importance of your shipments and therefore we can assure you that your business can rely on us and that your shipments are in safe hands with DHL Express.”

Email Geoff

Tarek Ziadeh
Customer Service Senior Director

“Every day in DHL, our passion is to continuously improve in order to deliver the finest service quality to our customers, that’s why we would like to hear from you, whether it’s a great story to share or an area we can improve in… Your Voice is Heard”

Email Tarek
Geoff and Tarek will ensure that your complaints are dealt with immediately and you’ll receive a response within 2 hours during business days (0800 to 1730, Sunday to Thursday).
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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